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Visiting rules

VISITING RULES, MUSEUM OF THE SECOND WORLD WAR IN GDAŃSK

1.General Rules

  1. These Visiting Rules of the Museum of the Second World War in Gdańsk (hereinafter: the ‘Rules’) describe the regulations for all visitors to the Museum of the Second World War in Gdańsk, located at: pl. Władysława Bartoszewskiego 1, 80-862 Gdańsk (hereinafter: the ‘Museum’).
  2. The Museum is open from Tuesday to Sunday.
  3. The Museum reserves the right to close on some holidays and days immediately preceding or following holidays, at the Museum Director’s discretion.
  4. The Museum opening hours are: 10.00-19.00
  5. The Museum ticket office opening hours are: 9.30-17.00
  6. Detailed information on the Museum opening days and hours is available from www.muzeum1939.pl, the Museum ticket offices and the information stand.
  7. Whenever the Museum organises programme events held after the ticket office opening hours, the offices shall be open a minimum 30 minutes before the scheduled event time.
  8. Tuesday is a free museum day for both the main and children’s sections of the exhibition.  To visit them, a free ticket (PLN 0) can be collected directly from the Museum ticket office on the visiting day. Only one ticket may be received per person.
  9. The number of visitors to the main exhibition, temporary expositions or children’s exhibition (hereinafter: the ‘Museum Exhibitions’) at any point in time is limited for safety reasons. Due to the above, the visitors' entrance to the exhibition may be temporarily suspended regardless of the ticket held.
  10. The main exhibition can be visited by children over 12.  Children 12 and under are invited to the ‘Time Travel’ exhibition dedicated to them.
  11. The Museum Exhibitions can only be used for their intended purpose.
  12.  When on a tour, you are obliged to follow any instructions or recommendations from the Museum personnel.
  13. Littering in the Museum is forbidden.
  14. It is not allowed to touch exhibits at the Main Exhibition.
  15. Flash photography of the Museum Exhibitions is forbidden.
  16. The time needed to see the main exhibition is estimated at 3 hours.  Visitors allocating too little time to see the entire exhibition before the Museum closes are not entitled to a refund. 
  17. The last visitors to the Museum Exhibitions are admitted at 17.00 hours.
  18. The Museum Exhibitions close at 19.00 hours.
  19. The cloakroom is free and must be used by all visitors and organized groups.

2.Ticket Sale and Booking

  1. There is a fee charged for visiting the Museum Exhibitions and for attending any events in the Museum programme.
  2. The price list is published on the Museum website: www.muzeum1939.pl and displayed at the on-site ticket office.
  3. There are also free events organised by the Museum in line with its programme.  Information on the events is available from the Museum website: www.muzeum1939.pl
  4. The availability of the tickets and bookings to events depends on the number of free seats.
  5. The ticket office accepts cash payments in PLN and payment cards – information on the card types accepted is available from the Museum ticket offices and the website: www.muzeum1939.pl
  6. The Museum of the Second World War does not book tickets for Exhibitions.

3. Ticket Sale to Individual Visitors

  1. Individual visitors can purchase tickets via the website: www.bilety.muzeum1939.pl, or at the ticket offices on the Museum site.
  2. Tickets purchased at the ticket office must be scanned at the automatic gates to the Exhibition, or presented to the ticket collector at a temporary exposition.
  3. Tickets purchased online should be printed, then scanned at the automatic gates to the Exhibition, or presented to the ticket collector at a temporary exposition.
  4. Advance tickets to the Exhibitions are available only from the Museum ticket offices up to one day before the visit date and 120 minutes before the Exhibition closing time.
  5. The fee for tickets purchased on line should be paid using the available electronic payment methods.  Tickets purchased which are unpaid for shall be cancelled automatically.
  6. Tickets may be sold until the limit according to the fire regulations is reached, specified as the maximum number of people who can be at the same time at the main exhibition or temporary exposition.
  7. Two separate pools of tickets are available for sale: Internet, available at the online store and the pool to be purchased at the Museum's ticket offices.
  8. Individual visitors are recommended to use an audioguide on their tour.
  9. Renting an audioguide is paid for separately at the rate given in the current price list.
  10. Audioguides can be rented from the Museum ticket offices.

4.Ticket Sale and Booking for Organised Groups

  1. The museum does not provide reservations for organized groups. It is possible to buy group tickets at the ticket offices or through the website. For each purchase of 10 tickets, we provide the 11th ticket free.
  2. When making a purchase for a group larger than 11 people through the online store, you should multiply the number of transactions to get a larger number of free tickets.
  3. The Museum does not offer guide services, or liaise with guides certified to take visitors around the Museum Exhibitions.
  4. The list of Museum-certified guides for the main exhibition is published on the website: www.muzeum.1939.pl.
  5. An organised group is not obliged to take a guide to visit the exhibition.
  6.  Entrance to the Exhibition is admitted on the day and time limit stated on the ticket.
  7. Only guides who have signed a cooperation agreement with the Museum are entitled to show visitors around the Main Exhibition and temporary expositions of the Museum.
  8. Detailed rules for the implementation of guide service for visitors to the Museum exhibitions are included in the regulations for cooperation of the Museum of the Second World War in Gdańsk with guides and guide services for Visitors.

5. Refunds 

  1. Refunds for tickets purchased online are made directly to the account from which the payment for the returned ticket was made. The condition for receiving the refund is to present a document (coupon) of buying the ticket received in the ticket ordering process with the transaction number and to send the data for the transfer, i.e. your name, address and account number. The return of the ticket purchased online can be made in writing by sending the necessary data, by e-mail to the address zwroty@muzeum1939.pl.
  2. It is only possible to receive a refund if, after verifying the ticket number in the cash system, it has the status of an unused ticket.
  3. The purchased tickets are not exchangeable for tickets at a different price or for a different date.
  4. Damaged tickets (illegible for scanning devices) are not refundable.
  5. Tickets can be returned within no later than 3 days (inclusive) before the booked tour or event. It is not possible to return purchased tickets later than 3 days before the booked visit or event.
  6. Tickets purchased at the ticket offices, can be returned only at the ticket offices, within the deadline for returns.

6. Ticket Validity

  1. A ticket to the Exhibitions guarantees entry on the day stated on the ticket.  The Exhibitions should be entered within the time span for which the ticket was purchased, with a 15-minute tolerance margin available.

6.The Rules of Staying on the Museum Premises

  1. Each visitor to the Museum is obliged to abide by the safety rules given below and follow the instructions from the personnel.
  2. The Museum site is protected and monitored.
  3. The behaviour whilst on the Museum premises should be solemn and respectful.
  4. The clothes worn should match the nature of the site.

7. Rules for Visiting the Museum Premises

1. Each visitor to the Museum is obliged to abide by the safety rules given below and follow the instructions from the Museum personnel.
2. The Museum site is protected and monitored.
3. All behaviour while on the Museum premises should be solemn and respectful.
4. The clothes worn should match the nature of the site.
5. It is forbidden to:
- wander away anywhere from the areas designated for participants in the Museum events;
- eat or drink anywhere other than in areas reserved for the purpose;
- consume any alcoholic drinks;
- smoke tobacco products or electronic cigarettes;
- run or slip along the floors, inclinations or steep slopes;
- bring in a bicycle, scooter, skateboard or any other riding equipment into the Museum or ride around inside;
- climb platforms, security brackets, or reinforcement structures, lean on the barriers or protective fencing;
- cut in line, run about, slip on the floors, be loud, disturb others or create dangerous situations;
- throw any objects around;
- take photographs or film the exhibition with a flash camera;
- take photographs or films of the Museum security systems;
- bring in any firearms, explosives or other hazardous materials;
- bring in any alcohol or narcotic drugs;
- bring in any animals, except for guide dogs;
- take any Museum fittings outside;
- damage any Museum fixtures or fittings;
- bring in large pieces of luggage, backpacks or objects. Whether a specific object might pose a risk is at the discretion of the relevant Museum services;
- engage in trade, advertising or political agitation.
6. Backpacks, bags, suitcases, umbrellas and outdoor clothes should be left at the cloakroom or locked in a self-service locker. 
It is forbidden to leave luggage unattended on the Museum premises.
7. Adults in charge of children shall be liable for any damage the children cause.
8. Children under 12 may only visit the Museum premises under the supervision of an adult.
9. School groups under and up to the age of 18 shall be admitted under the supervision of their teacher / tutor.
10. The guide and/or minder of an organised group is responsible for the discipline of those he/she takes around.
11. There is no admission to the Museum premises for anyone who:
- brings in a hazardous object or material;
- is intoxicated with alcohol, drugs or psychoactive substances;
- wears clothes including elements potentially offensive to others because of their faith, religion, skin colour, nationality, ethnical origin, sex, sexual orientation, age, disability or political beliefs.
12. The Museum security may check the luggage brought inside at the entrance.
13. The Museum Security are, by virtue of the Act of 22 August 1997 on Protection of People and Property, entitled to intervene, refuse admission, or remove anyone who fails to comply with the Museum safety rules.
14.The Museum reserves the right to exclude visitors from any part of its premises.  As far as possible, visitors will be informed of any such limited access in a way which makes the information obtainable before the ticket is bought.
15. The Museum reserves the right to withdraw any exhibits which are out of order, damaged or destroyed.
16. No withdrawal of any part of the exhibits shall provide grounds to claim the return of the ticket price or any part thereof.
17. Visitors must report any failure, damage or destruction of the Museum fixtures and fittings, if spotted, to the Museum personnel.

8. Final Rules

  1. The Rules are available from the Museum website: www.muzeum1939.pl, the ticket offices and the on-site information stand.
  2. By purchasing a ticket to enter the Museum, the visitor accepts these Rules.
  3. Any visitor evading or violating these Rules may be asked to leave.
  4. The Museum reserves the right to amend these Rules.  The new Rules will be published on the Museum website: ww.muzeum1939.pl and displayed at the ticket offices.
  5. Should you have any comment, complaint or suggestion about the Museum, its programme offer, and/or service to the visitors or anyone using the services, please report it to the information stand personnel on the premises.
  6. Invoices shall be issued, as requested, in accordance with the valid law to individuals, institutions or businesses who/which have booked a visit on line or paid for the Museum ticket at the ticket office.