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Visiting rules


1.General Rules

  1. These Visiting Rules of the Museum of the Second World War in Gdańsk (hereinafter: the ‘Rules’) lay down the principles binding on a visit at the Museum of the Second World War domiciled in Gdańsk, located at: pl. Władysława Bartoszewskiego 1, 80-862 Gdańsk (hereinafter: the ‘Museum’).
  2. The Museum is open from Tuesday through to Sunday, except for holidays.
  3. The Museum reserves the right to close on other days immediately preceding or following holidays, as the Museum Director might decide.
  4. The Museum opening hours are: 10.00-19.00
  5. The Museum ticket office opening hours are: 9.30-17.00
  6. Detailed information on the Museum opening days and hours is available from, the Museum ticket offices, and the information stand.
  7. Whenever the Museum organises programme events held after the ticket office opening hours, the offices shall be open minimum 30 minutes before the scheduled event time.
  8. Tuesday is the free museum day for both the main and children’s sections of the exhibition.  To visit them, one needs to collect a free ticket (PLN 0) directly from the Museum ticket office on the visiting day.
  9. The number of visitors to the main exhibition, temporary expositions, or children’s exhibition (hereinafter: the ‘Museum Exhibitions’) in the building at any one point in time is limited.
  10. The main exhibition can be visited by children over 12.  Children under and up to 12 are invited to the ‘Time Travel’ exhibition dedicated to them.
  11. The Museum Exhibitions can only be used for their intended purpose.
  12. When on the tour, you are obliged to follow any instructions or recommendations from the Museum personnel.
  13. Flash photography of the Museum Exhibitions is forbidden.
  14. The time needed to see the main exhibition is estimated at 3 hours.  Should the visitor reserve too little time to see the entire exhibition before the Museum closes, this shall not entitle him/her to a complaint. 
  15. The last visitors to the Museum Exhibitions are admitted at 17.00 hours.
  16. The Museum Exhibitions close at 19.00 hours.

2.Ticket Sale and Booking

  1. There is a fee charged for visiting the Museum Exhibitions and for attending any events in the Museum’s programme offer.
  2. The fee rates are given in the price list published on the Museum website: and displayed at the ticket offices on site.
  3. There are also free events organised by the Museum in line with its programme.  Information on the events is available from the Museum website:
  4. Availability of the tickets and bookings to events depends on the number of free seats.
  5. The ticket office accepts cash payments in PLN and pay cards – information on the card types accepted is available from the Museum ticket offices and the website:

3.Ticket Sale to Individual Visitors

  1. Individual visitors can purchase their ticket via the website:, or at the ticket offices or from the ticket vending machines on the Museum site.
  2. An individual visitor can buy up to 9 tickets maximum in a single transaction.
  3. The ticket purchased at the ticket office must be scanned at the automatic gates to the Exhibition, or presented to the ticket collector at a temporary exposition.
  4. The ticket purchased online should be printed or saved on a mobile device, then scanned at the automatic gates to the Exhibition, or presented to the ticket collector at a temporary exposition.
  5. Advance tickets to the Exhibitions are available only from the Museum ticket offices maximum two days before the visit date and 120 minutes before the Exhibition closing time.
  6. The fee for the tickets purchased on line should be paid using the available electronic payment methods.  Tickets purchased but unpaid for shall be cancelled automatically.
  7. Individual visitors are recommended to use an audioguide on their tour.
  8. Borrowing an audioguide is paid for separately at the rate given in the valid price list.
  9. Audioguides can be borrowed from the Museum ticket offices.

4.Ticket Sale and Booking for Organised Groups

  1. Booking group visits is possible, provided the Museum visitor capacity allows.
  2. Organised groups must book their visits no later than 7 days before the visiting day, or as available, at the following address:
  3. A group visiting the Museum is construed as 10 to 40 people.
  4. The Museum does not offer guide services, or liaise with guides certified to take visitors around the Museum Exhibitions.
  5. The name list of the Museum-certified guides around the main exhibition is published on the website: Contacting the guide rests with the organised group minder.
  6. It is not a must for an organised group to take a guide to visit the exhibition.
  7. Organised groups are admitted to the exhibition at specific hours.
  8. A group booking will gain the confirmed status once the payment is made to the account given at the time of placing the booking order (the date of crediting the payment to the Museum bank account being decisive); alternatively, provided that the payment is made at the Museum ticket office within 48 hours after the placement of the booking order.
  9. The day and time slot of admission to the exhibition are stated on the ticket.
  10. There must be one group minder for maximum 15 people.
  11. The effected booking or purchase can be cancelled within 14 days after the booking and/or payment date – in the latter case, the payment shall be returned no later than two days before the ticket validity date.

5.Ticket Validity

  1. The ticket to the Exhibitions guarantees entry on the day stated on the ticket face.  The Exhibitions should be entered within the time span for which the ticket was purchased, with a 15 minute tolerance margin available

6.The Rules of Staying on the Museum Premises

  1. Each visitor to the Museum is obliged to abide by the safety rules given below and follow the instructions from the personnel.
  2. The Museum site is protected and monitored.
  3. The behaviour whilst on the Museum premises should be solemn and respectful.
  4. The clothes worn should match the nature of the site.

7. It is forbidden to:

1)      wander away anywhere from the areas designated for the participants in the Museum events;
2)      eat or drink anywhere other than in areas reserved for the purpose;
3)      take any alcoholic drinks anywhere else than the areas where this is allowed;
4)      smoke tobacco products or electronic cigarettes;
5)      run or slip along the floors, inclinations, or steep slopes;
6)      bring in a bicycle, scooter, skateboard, or any other riding equipment into the Museum and ride around inside;
7)      climb platforms, security brackets, or reinforcement structures, lean on the barriers or protective fencing;
8)      cut in line, run about, slip on the floors, be loud, stir anxiety in others, or create dangerous situations;
9)      throw any objects around;
10)   take photographs of or film the exhibition with a flash camera;
11)   take photographs or films of the Museum security systems;
12)   bring in any firearms, explosives, or other materials hazardous to human health and life;
13)   bring in any alcohol or narcotic drugs;
14)   bring in any animals, except for guide dogs;
15)   take any Museum fittings outside;
16)   damage any Museum fixtures or fittings;
17)   bring in large pieces of luggage, backpacks, or objects which might put others’ safety, health, or lives at risk.  The decision on whether a specific object might pose a risk rests with the relevant Museum services;
18)   engage in trade, advertising, or political agitation.

  1. Backpacks, bags, suitcases, umbrellas, and outdoor clothes should be left at the cloakroom or locked in a self-service cabinet.  It is forbidden to leave luggage unattended on the Museum premises.
  2. Adults in charge of children shall be liable for any damage the children might inflict.
  3. Children under 12 may only stay on the Museum premises under the care of an adult.
  4. School groups under and up to the age of 18 shall be admitted under the supervision of their teacher / tutor.
  5. The guide and/or minder of an organised group is responsible for the discipline of those he/she takes around.
  6. There is no admission to the Museum premises for anyone who:

1)      brings in a hazardous object or material;

2)      is intoxicated with alcohol, drugs, or psychoactive substances;

3)      wears clothes including elements potentially offensive to others because of their faith, religion, skin colour, nationality, ethnical origin, sex, sexual orientation, age, disability, or political beliefs.

  1. The Museum security may check the luggage brought inside at the entrance.
  2. The Museum Security are, by virtue of the Act of 22 August 1997 on Protection of People and Property, entitled to intervene, refuse admission, or ask out anyone who fails to comply with the Museum safety rules.
  3. The Museum reserves the right to exclude the visitors from any part of its premises.  As far as possible, the visitors will be informed of any such limited access in a way which makes the information obtainable before the ticket is bought.
  4. The Museum reserves the right to withdraw any exhibits which are out of order, damaged, or destroyed.
  5. No withdrawal of any part of the exhibits shall give grounds to claim the return of the ticket price or any part thereof.
  6. Make sure you report any failure, damage to or destruction of the Museum fixtures and fittings, if spotted, to the Museum personnel.

7. Final Rules

  1. The Rules are available from the Museum website:, the ticket offices and information stand on site.
  2. By purchasing a ticket to enter the Museum the visitor accepts these Rules.
  3. Any visitor evading or violating these Rules can be asked out.
  4. The Museum reserves the right to amend these Rules.  The new Rules will be published on the Museum website: and displayed at the ticket offices.
  5. Should you have any comment, complaint, or suggestion about the Museum, its programme offer, and/or service to the visitors or anyone availing himself/herself to the service, please report it to the information stand personnel on the premises.
  1. Invoices shall be issued, as requested, in accordance with the valid law to the individuals, institutions, or businesses who/which have booked a visit on line or paid for the Museum ticket at the ticket office.